Feby Francis
I specialize in resolving system issues, managing network operations, and delivering seamless IT support.
About
I’m Feby Francis, a passionate IT professional with over 3 years of experience in system administration, helpdesk support, and network operations. I specialize in troubleshooting, user support, and infrastructure setup across Windows and hybrid environments. As a Google-certified IT Support Specialist with hands-on experience in firewall configuration, AD management, and server monitoring, I strive to deliver secure, efficient, and user-focused IT solutions.
MY PROJECTS
Global Network Deployment & Firewall Integration
Multi-Site Domain Infrastructure
- Designed a domain-based network with controllers across 3 global regions.
- Configured DNS, DHCP, Active Directory & Windows Server.
- Deployed Cisco ASA firewall with VPN, NAT, and ACLs.
- Integrated Zabbix & Wireshark for live traffic monitoring and alerts.
Medical Image Processing with MATLAB
Advanced Melanoma Detection Tool
- Processed 500 dermoscopy images for melanoma detection.
- Improved accuracy by 20% through segmentation and testing stages.
- Simulated tissue differentiation to identify early-stage melanoma.
- Documented MATLAB scripts and collaborated on result validation.
Work Experience
System Administrator
Smartech Elevators – India
August 2018 - September 2021
- Resolved 50+ help desk tickets weekly, achieving a 95% closure rate and 20% improvement in user satisfaction.
- Implemented firewall, antivirus, and access control policies, ensuring 100% security compliance and reducing system vulnerabilities by 30%.
- Centralized 300+ user accounts with standardized authentication, improving system integrity and access control.
- Optimized network performance and reduced latency by 40% through firmware updates and configuration improvements.
Network Intern
Netcrew Technologies – India
March 2018 - July 2018
- Used SolarWinds to analyze network performance and fixed 3 misconfigurations, reducing latency by 12%.
- Configured and maintained Cisco routers, switches, and firewalls via CLI, ensuring security and stability.
- Reduced packet drop by 20% through structured cabling reviews and IP schema verification.
- Documented configurations, tracked inventory, and supported incident resolution by 15% faster turnaround.
Education
Postgraduate Diploma – Advanced Network Infrastructure & System Administration
Conestoga College – Ontario, Canada
January 2022 - April 2023
- Completed intensive coursework in networking, Windows Server, Active Directory, and cloud technologies.
- Designed multi-site domain infrastructure and deployed VPN & firewall configurations as part of final project.
Bachelor of Technology – Electronics & Communication Engineering
Mahatma Gandhi University – India
August 2013 - May 2017
- Developed a strong foundation in embedded systems, signal processing, and digital communication.
- Worked on technical research projects integrating hardware and software modules during final year.
